At Resolution AV, we design and develop our AV solutions to give you as much management control and oversight as possible. We build in self-service features to our solutions too. However, we also understand there are times when you and your team need additional support, so we provide a comprehensive range of service solutions.
A central component of our post-installation service offering is our service desk. It is available if a member of your team encounters a problem that can’t be solved in-house. We’ll tailor the support according to your requirements and budget, with an effective SLA to give you peace of mind.
The central objective of our service and support function is to optimise the experience of users. We do this through the hands-on support that we provide, the technical documentation that we produce, and the technology solutions that we develop. We also follow a continuous improvement approach.
Preventative maintenance is one of the main features of our service and support solution. By completing maintenance work before a failure occurs, we can increase the reliability, uptime, and availability of your AV, communication, conferencing, and collaboration solutions.
We also proactively manage your AV solution, ensuring it is up to date and fully optimised. Part of this process also involves developing a continued understanding of your requirements so we can adapt the solution and make further recommendations.
Our technology also provides you with a cloud management and service desk dashboard that will give you valuable insights into your AV, communication, and collaboration systems. This can help with everything from understanding uptake to planning future business or technology investments.
