At Resolution AV, we design and develop our AV solutions to give you as much management control and oversight as possible. We build in self-service features to our solutions too. However, we also understand there are times when you and your team need additional support, so we provide a comprehensive range of service solutions.
A central component of our post-installation service offering is our service desk. It is available if a member of your team encounters a problem that can’t be solved in-house. We’ll tailor the support according to your requirements and budget, with an effective SLA to give you peace of mind.
The central objective of our service and support function is to optimise the experience of users. We do this through the hands-on support that we provide, the technical documentation that we produce, and the technology solutions that we develop. We also follow a continuous improvement approach.
Preventative maintenance is one of the main features of our service and support solution. By completing maintenance work before a failure occurs, we can increase the reliability, uptime, and availability of your AV, communication, conferencing, and collaboration solutions.